Shipping policy


 

 

 

 

 

 

Shipping, Refunds & Returns Policy

 This policy was last updated on October 15, 2021.

Shipping Policy

Timing

  • All orders are typically processed within 1-2 business days.
  • Orders are not shipped or delivered on weekends or U.S. federal holidays.

Shipping Methods

Orders will ship as follows:

  • Orders within the continental United States will ship via FedEx Ground.
  • Orders to AK and HI will ship via U.S. Postal Service Mail.

Risk of Loss

When you buy a product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.S. Postal Service, FedEx etc.). We are not responsible for items lost during transit.

Refunds & Returns Policy

No Refunds

THERE ARE NO REFUNDS. ALL SALES ARE FINAL. NO EXCEPTIONS. Please read the rest of this policy to see if an item can be returned to us for a full or partial store credit.

Contact Us First

Before any product can be returned to VetriMark for full or partial credit, you must request and obtain authorization by contacting Customer Service at 1-800-773-5504 or customercare@vetrimark.com.

General Policy

Merchantable Condition Items

Products in "merchantable condition" (as defined below) may generally be returned to VetriMark if the return is made within the timeframes and subject to the terms and conditions described below. For purposes of this policy, “merchantable condition" will be unilaterally determined by VetriMark based upon its ability to return the item to its inventory for resale in the normal course of its business without special preparation, testing, handling or expense.

Nonmerchantable Condition Items

If VetriMark does participate in the return process for any product not in "merchantable condition" (as solely determined by VetriMark), any return credit to the customer will be based upon VetriMark’s determination and will be subject to a minimum twenty-five (25%) percent handling charge.

Ineligible Items

Regardless of condition, the following items are ineligible for returns:

·        Any item that has been used, opened, is only partially complete, or is without all original packaging, labeling, inserts, or operating manuals.

·        Products that are stickered, marked, damaged, defaced, or otherwise cannot readily be resold by VetriMark for any reason.

·        Any item purchased on a "special order" basis, including custom orders, non-stock orders, and drop shipments.

  • Return requests made one hundred twenty (120) days or more after the date of purchase.

Defective Products

Any defective product may be timely returned for partial or full credit. VetriMark will supply a return label to the customer. There will be no restocking fee applied to an eligible return.

Shorts, Defects, and Damaged Merchandise

Claims of order shortages (e.g., invoiced but not received), defects, and/or damage must be reported within seven (7) business days of receipt of goods. Pricing and other errors/mistakes must be reported within fourteen (14) business days from the invoice date.

Force Majeure

We, our principals, employees, independent contractors, and agents shall not be liable for failure to perform any of our obligations under this policy during any period in which we cannot perform due to fire, earthquake, flood, or other natural disaster, epidemic or pandemic, explosion, casualty, war, terrorism, embargo, riot, civil disturbance, act of public enemy, act of God, or the intervention of any government authority, or similar cause beyond our control.

This Policy and Customer Agreements

Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.

CCPA, GDPR, and LGPD Fees

Any fees charged to process a request made under the California Consumer Privacy Act of 2018, Cal. Civ. Code § 1798.100 to § 1798.199 ("CCPA"), Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (“GDPR”) or Brazil's General Law on Protection of Personal Data, Law No. 13,709/2018 (“LGPD”), whether the processing is voluntary or by legal mandate, are not eligible for a refund.

This policy is Copyright © 2008-2021 Law Office of Michael E. Young PLLC and licensed for use by Caresfield, LLC, a Minnesota limited liability company, at VetriMark.com. All Rights Reserved. No portion of this policy may be copied or used by anyone other than the licensee without the express written permission of the law firm as copyright owner.